Terms & Conditions
The principles, responsibilities, and agreements that govern every service, project, communication, and digital solution delivered by NEIVA GROUP.
Agreement Overview
By accessing our website, requesting a quotation, starting a project, or using any service offered by NEIVA GROUP, you agree to follow these Terms & Conditions. These terms are designed to ensure transparency, professionalism, and a clear working relationship between NEIVA GROUP and its clients.
Acceptance of Terms
By using NEIVA GROUP services or browsing this website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Services & Deliverables
NEIVA GROUP provides digital services including website development, app development, eCommerce solutions, branding, UI design, maintenance, and consulting. Final deliverables depend on the agreed project scope.
Client Responsibilities
- Provide accurate business and project information.
- Share required content, images, documents, and approvals on time.
- Review project updates and provide feedback within reasonable timelines.
Payments & Pricing
Project pricing is based on requirements, scope, features, timeline, and service type. Payment terms, advance amount, and milestones will be discussed and confirmed before project execution.
Refund Policy
Payments made for completed work, design concepts, development hours, domain, hosting, third-party tools, or activated services are generally non-refundable. Refunds, if applicable, depend on project status and mutual agreement.
Project Timeline
Timelines are estimated based on the initial project scope. Delays may occur if approvals, content, payment, or required information are not provided on time by the client.
Intellectual Property
Once full payment is received, final approved project assets may be handed over to the client. NEIVA GROUP may retain rights to concepts, drafts, frameworks, reusable code, and internal development methods.
Third-Party Tools
Some projects may require plugins, themes, APIs, payment gateways, hosting, domain services, analytics, or third-party software. Their usage is subject to their respective provider terms.
Maintenance & Support
Support and maintenance are provided according to the selected service package or agreement. Additional changes, new features, or major updates may be charged separately.
Limitation of Liability
NEIVA GROUP is not responsible for losses caused by third-party service failure, hosting issues, cyber attacks, incorrect client data, delayed approvals, or changes made by external parties.
Termination
NEIVA GROUP may pause or terminate services if there is non-payment, misuse, abusive communication, illegal activity, or violation of these Terms & Conditions.
Governing Law
These Terms & Conditions are governed by the applicable laws of India. Any dispute shall be handled under the jurisdiction agreed by NEIVA GROUP and the concerned client.
“Trust is built through transparency, clarity, and commitment.”
What You Can Expect From NEIVA
Every project is handled with a professional approach, premium execution, and a commitment to long-term digital growth.
Transparency
Clear communication, defined scope, and structured project updates.
Security
Responsible handling of client information and digital assets.
Innovation
Modern digital solutions designed for better growth and performance.
Commitment
Professional execution with focus on quality, detail, and reliability.
Need Clarification?
For any questions regarding these Terms & Conditions, service scope, payments, project responsibilities, or support policies, contact NEIVA GROUP.
One Brand. Infinite Possibilities.